You can cancel your Tame subscription plan or add-ons at anytime.

If you have purchased a subscription plan via a direct Order Form, all changes requested will take place at the end of the subscription term that is indicated on the quote.

‍If you choose to cancel your subscription plan:
1. If you are on a monthly subscription plan: Your cancellation period is current month + 1 upcoming month
2. If you are on an annual subscription plan: Your cancellation will terminate on the end-date, 12 month after signing.

You may cancel your subscription plan by contacting your Account Manager in writing or send an email to our Support Team on support@tame.events.

1. A confirmation email receipt is sent to you with the expiration date of the subscription.

2. Please keep in mind that you are solely responsible for properly canceling your subscription plan.
You must email your Account Manager or contact our Support Team in writing on support@tame.events before the payment due date.
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3. However, you can also contact support on support@tame.events or via our Live Chat, if you are having difficulty or need any help.

If you choose to cancel your subscription plan the following applies:
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1. If you are on a monthly subscription plan: Your cancellation period is current month + 1 upcoming monthEx: This means that you can access your account this month + until the last day of the next month.

‍2. If you are on an annual subscription plan: Your cancellation will terminate on the end-date, 12 month after signing.Ex: This means that you can access your account until the end date of your annual subscription.

On the day your subscription runs out, Tame deletes your data.

All our subscription plans are risk-free.

If you are unhappy with your paid subscription plan, please contact us to request a refund on support@tame.events.
1. Yearly subscription plan purchase is eligible for a full refund within 30 days of purchase.
2. Monthly subscription plan purchase is eligible for a full refund within 5 days of purchase

Unfortunately, any clients requesting a refund beyond the specified period will not be refunded. So, after the above mentioned days of purchase pass, no refunds will be issued.

Furthermore, refunds on add-ons are not possible.

Tame is committed to the success of our customers, but through experience, we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc. These issues will certainly impact a customer’s ability to use Tame as it is intended.

Tame does not offer prorated refunds for canceled subscriptions plans.
- All subscriptions plan are recurring and will automatically renew after the end of each paid subscription period.
- This includes both month-to-month and annual plans.

Tame also offers a Monthly Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty.
- We recommend this option for those customers that don’t have full certainty or control over their technology environment.

Tame also offers an Annual Subscription Plan at a significant discount.
- We recommend this plan for customers who are certain that Tame is compatible with their technology environment.
- It is the Clients responsibility to evaluate Tame, including its features, limitations, and system requirements before selecting the Annual Plan.
- If you are not certain that Tame is a fit for your use case and environment, then you should not choose the Annual Plan.
- Tame will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up.
- You are responsible for paying for the entire subscription up front.
- If you decide to cancel before the term of your subscription term is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.

Similarly, it is your responsibility to evaluate Tame, including its features, limitations, and system requirements before selecting any Paid Plan.
- Tame will not issue refunds to customers after the days of purchase in the refund policy on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
- System incompatibility based on system requirements should be tested within the first 5 days of contract signing.
- Before paying for the Tame’s services, we would recommend scheduling a 1-day free trial with Tame’s Support Team to make sure that our service meets your needs and expectations.

For more information, please check our Terms of Service available.

We are unable to facilitate partial refunding of accounts in order to accommodate refund requests outside of the eligibility time frame of refunds. See more in Refund Policy.

If you would like to schedule an upgrade to a higher paid tier of service, please reach out to your Account Manager or our Support Team via email on support@tame.events.
1. It is not possible to schedule an upgrade to a lower paid tier of service through your own Account Settings page, so please reach out to us for assistance.
2. Please request and review our subscription plans to learn more about each subscription plan and see which may be right for you.

Enhance your storage capabilities with up to 20GB or 40GB of additional monthly storage to store, stream, share, and download meetings and webinars from the Tame Cloud.
- Store, stream and download your video recordings from the Tame Cloud
- MP4 or M4A file formats available
- Storage options include up to 1TB/month

Pricing for recording add-on is:
For Plan 1: €100 / organiser license / month for 20GB.
In case you run out of space, you can top up with +20GB for an additional €100 / license / month.

For Plan 2: €200 / organiser license / month for 80GB
In case you run out of space, you can top up with +40GB for an additional 2100 / license / month.

1 hour of HD recording = 5.13 GB.

You can purchase various add-ons in the Plans section by contacting your Account Manager or contacting our Support Team on support@tame.events

You cannot purchase the same add-on with different billing cycles. For example, you cannot purchase the same recording add on to the same plan.

The payments for add-ons work on the same basis as the subscription plan payments and are renewed every 30 days or 12 months (depending on the payment plan your on – monthly or annually).

It means that if you purchase, for instance, the Recording space add-on, you will be charged for it according to the payment plan: - If you’re on a monthly subscription: You will be charged according to your monthly billing cycle
- If you’re on an annual subscription: You will be charged up-front until the contract end date.

If you've exhausted your recording storage space, you can purchase the recording add-on to store more recordings.

‍Pricing for recording add-on is:
- Plan 1: You can top up with +20GB for an additional €100 / license / month.
- Plan 2: You can top up with +40GB for an additional €100 / license / month.

1 hour of HD recording = 5.13 GB.

You can always top up with more attendees for some of your webinars, as an one-off add-on or upgrade to a higher tier.

Prices for additional attendees for one-off webinars:
- Package 1: €250 for additional 100 attendees for one Webinar
- Package 2: €150 for additional 100 attendees for one Webinar
- Package 3: €100 for additional 100 attendees for one Webinar

After the Webinar is over, the other Webinars will still be under the limitation of the number of attendees within each package.

Your invoice will reflect the products that are a part of your account’s subscription, including their quantity, price, add-ons and any applicable taxes.

Your invoice details
In your invoice, you can find the date the invoice was generated (Invoice Date), the Invoice number, your Payment Terms, invoice Due Date, Bank Details and Address, as well as the billing contact, email address, and any other relevant information.

Note: The billing contact details listed on your invoice may not be the same as the account owner email address or your sign in email address.

Under the Charge Details section, you will find all of your products, their quantities, and prices. Each product will include a Service Period, which is the period of time related to the charge.

Your Invoice Totals will reflect your Subtotal (does not include tax), Total (including tax), and your Invoice Balance.
Your invoice balance is the amount that is currently due on the invoice.

Note: If your invoice has a Total (Including Tax) listed in parentheses, ex. ($1.00), then that amount is a credit.
If you are on automatic payment, that credit will be automatically applied to future invoices.

Under the Tax Details section, you can find a breakdown of which of your products were charged tax, what type of tax it was, and the amount of tax charged.

If a payment has been made or a credit has been applied to the invoice, you will find a Transactions section at the bottom of the invoice. This section will show any payments, credits, or refunds that have been made regarding this invoice, including the date of the transaction and the amount.

Contact your Account Manager or our Support Team via email on support@tame.events.